Privacy Policy

Information We Collect

When you place an order, we collect:

• Your name, email address, and phone number
• Your shipping and billing address
• The items you ordered, order totals, and order history

Payment card details are entered directly with our payment processor, Stripe. We never see or store your full card number.

We also collect basic, anonymous usage data (such as pages visited and general device type) to understand how the site is used.

How We Use Your Information

• To process, pack, and ship your order
• To send order confirmations, shipping notices, and tracking details
• To respond to questions and provide customer support
• To calculate taxes, prepare customs paperwork, and keep business records
• To prevent fraud and keep the site secure

If you opt in at checkout, we may occasionally email you about new products or promotions. You can unsubscribe at any time.

Who We Share It With

We do not sell your personal information. We share it only with service providers that help us run the store, and only as needed for them to do their job:

• Stripe — payment processing and sales tax calculation
• Shippo and shipping carriers (such as USPS) — address verification, postage, and delivery
• Resend — sending order and shipping emails
• Supabase and Vercel — secure hosting and data storage
• Vercel Analytics — anonymous, cookie-free site usage statistics

Orders placed through eBay are also subject to eBay's privacy policy. We may disclose information when required by law.

Cookies and Local Storage

We do not use advertising or tracking cookies. Your cart is saved in your browser's local storage so it's still there when you come back, and it is cleared after checkout. Stripe may set its own cookies on its checkout page for fraud prevention.

Data Retention and Security

We keep order records for as long as needed to fulfill orders, handle returns, and meet tax and accounting requirements. Information is stored with reputable providers using encryption in transit, and access is limited to our team.

Your Choices and Rights

You can ask us to access, correct, or delete the personal information we hold about you, or to stop sending marketing emails. California residents have these rights under the CCPA, and we will not treat you differently for exercising them. Some records may need to be kept to meet legal obligations.

Children

Our site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new “last updated” date.

Contact Us

Questions or requests about your information? Email contact@truescalehardware.com or write to TrueScale Hardware Co., 5062 Lankershim Blvd, Suite 18, North Hollywood, CA 91601.